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SOUTHWEST AIRLINES

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Collective Bargaining Agreement

Customer Representative, Customer Service Agent, Customer Contract Service Lead, SOS Representative
Dec 15, 2022 - Dec 14, 2027

Related Documents

Letter of Understanding Number Thirteen (LOU 13)
Me-Too Bulletin - April 9, 2024

New Updates for all Classifications

IAM Negotiated Pay Rates
New Top of Scale rates after implementation of Me Too Rates

Click the link above, or HERE to access the SWA CS&S/SOS Bulletin Board

General Chairs

Oralia "Lollie" Beecher

Lollie Beecher

(504) 275-9280
BZN   COS   CRP   DEN   VPS   DTW
GRR   HRL   HDN   IAH   HOU   JAN   LAS   LBB   MSP   MTJ   MSY   PNS
Team Orange CS&S   

John Bidoglio

John Bidoglio

(704) 460-7130
PHL   RDU

April Butler

April Butler

(432) 349-7193
AMA   BHM   MDW   ORD   DAL
SOS   DSM   ELP   MCI   MEM  
MAF   MKE   BNA   OKC   OMA
STL    ICT
Team Red CS&S

Kenny Champagne

Kenny Champagne

(859) 628-9782
ABQ   ATL   BOS   FLL   RSW   BDL   JAX   MHT   MIA   MCO   ECP   PWM   PVD   SRQ   SAV   TPA   PBI
Team Silver CS&S

David Figueira

David Figueira

(808) 223-9844
ITO   HNL   OGG   KOA   LIH

Lorraine Fraser

Lorraine Fraser

(410) 508-8121
ALB   AUS   BWI   BUF   IND   
LIT   ISP   LGA   ORF   PIT   
ROC   SAT   SYR   IAD   DCA
Team Yellow CS&S

Jeff James

Jeff James

(602) 315-8635
TUS   TUL

Carrie Lessley

Carrie Lessley

(602) 349-1496
BLI   BUR   EUG   FAT   LGB  
LAX   OAK   ONT   SNA   PSP  
PHX   PDX   SMF   SLC   SAN  
SFO   SJC   SBA   SEA   GEG
Team Blue CS&S

James Samuel

James M. Samuel

(859) 653-4037
CVG   SDF

Mark Strength

(602) 299-4565
BOI

Jesse Wilson

Jesse Wilson

(480) 297-5325
CLE   CMH

Bill Wise

Bill Wise

(704) 231-4661
CHS   CLT   GSP   MYR   
RNO   RIC   SJU

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